Job Description (SM0624)
Job Title: Store Manager
Department: TrailersPlus Sales & Lot Operations
Reports To: District Manager
Status Non-exempt: Hourly plus commission and bonus
Status Exempt: Weekly salary plus commission and bonus
SUMMARY
The Store Manager (SM) supervises and manages all aspects of the general operations of the store, ensuring company policies
are followed, and generating revenue to meet all sales goals.
Responsible for planning and promoting the daily schedules of store and employees, participating in the hiring process,
coordinating and discipline employees, making sure the store is stocked, clean and in proper working order, understands and
maintains sales goals, coordinates with and reports to senior management in the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities include, but are not limited to the following:
● Implement and enforce all aspects of “Employee Handbook”.
● Ensure the highest quality of the provision of service to customers before, during and after a purchase.
● Reconcile all monies received and/or deposited daily (petty cash, credit cards, deposits, financing) and submit
appropriate documents to appropriate departments and financial institutions.
● Maintain time cards, ensure they are up-to-date with start and end times as well as appropriate breaks are scheduled.
● Meet all deadlines for daily, weekly, bi-monthly, monthly, and annually reports.
● Manage and perform all daily processes that include trailer sales, parts sales, service work, inventory control, parts
purchases, vendor relations, special orders, and pricing.
● Possess a working knowledge of all TrailersPlus products and dealership operations.
● Manage and perform selling processes to effectively fit the customer’s use of the trailer with appropriate trailer, parts,
and service provided by TrailersPlus.
● Ensure the store facility and grounds are maintained by cleaning and organizing the building, shop, and trailers, in
order to promote safety, security, and a professional appearance.
● Hire, train, motivate, counsel, and monitor the performance of all staff.
● Verify and perform proper invoicing of all trailers, parts, and labor.
● Ensure that all required paperwork associated with each sale is submitted to the appropriate state agencies and
Interstate Group departments, accurately and in a timely manner.
● Attend and participate in all required team and company meetings.
● Obtain state and city vehicle sales licenses, where required by law.
● Ensure that all policies and procedures related to managing the facility’s keys are fully executed and enforced.
● Performs other duties as assigned.
● Responsible for generating leads in the local market.
● Ability to operate forklift and tractor. (Company certification required)
● Ability to operate power tools and welding equipment. (Company certification required)
SKILLS
● Leader, Motivator, Mentor, and Coach
● Strong sales skills
● Strong communication skills, speaking and writing
● Outstanding customer service skills
● Multitask between working with employees, customers, and management
● Superb organizational and time management skills
● Excellent problem-solving capabilities. with the ability to work well under pressure and ability to diffuse difficult
situations
SUPERVISORY RESPONSIBILITIES
The SM directs and is responsible for all sales and operational aspects of the TrailersPlus retail lot.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed in the essential duties and responsibilities section are representative of the knowledge, skill, and ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
The position requires a high school diploma or equivalent, as well as six months to one year of related experience and/or
training.
LANGUAGE SKILLS
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure
manuals. Also important is the ability to write routine reports and correspondence and to speak effectively with customers or
employees. Spoken fluency in Spanish is a plus.
MATHEMATICAL SKILLS
Requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,
circumference, and volume. The SM must also be able to apply concepts of basic algebra and geometry as needed.
COMPUTER SKILLS
Knowledge of on-line computer systems is required for successful completion of the SM job responsibilities and assignments.
Basic keyboarding skills are also needed for efficiency.
REASONING ABILITY
Must be able to solve practical problems dealing with a variety of concrete variables in situations where only limited
standardization exists. The position also requires the ability to interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently
required to stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift
50-75 lbs, and climb ladders.
WORK ENVIRONMENT
The characteristics of the work environment described here are representative of those an employee would encounter while
performing the essential functions of this job.
The employee may be exposed to wet and/or humid conditions, as well as outside weather conditions during the performance
of the job responsibilities. The employee may also be required to move mechanical parts and may be exposed to materials as
described in MSDS documents.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential
functions upon request.
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