Position Summary
The Field Service Technician role provides support for the installation, repair and maintenance of the plant facilities’ equipment, including emergency/unscheduled repairs or adjustments, while maintaining safe work practices. This role reports to the Field Service Manager.
Accountabilities
• Technical Support/Diagnostics/Troubleshooting
• Cross-training and Development
Essential Duties and Responsibilities
• Support the installation, repair and maintenance of production machines and plant equipment.
• Perform scheduled maintenance and repairs of production equipment.
• Complete emergency/unscheduled repairs of production equipment as assigned.
• Detect potential equipment failures, perform diagnostics, and corrective or preventative action.
• Provide oversight (verbally and/or onsite) for maintenance functions, preventative maintenance, or troubleshooting equipment that is not functioning properly or has broken down.
• Provide production and/or equipment training at assigned plants.
• Read and interpret equipment manuals and work orders to perform required maintenance and service.
• Support and assist in safety improvement projects at assigned plants.
• Provide input with technological and equipment advancement opportunities.
• Identify and recommend changes to equipment or processes to improve safety and/or efficiency.
• Support equipment and process upgrades for new production methods or products.
• Compete electric work as per job requirements and training under NFPA 70E electrical and arch flash requirements.
• Focus on cross-training, continuous learning, and improvement.
• Complete other duties as assigned.
Qualifications
• Secondary degree preferred, with a minimum of one year of manufacturing experience required.
• Experience in extrusion strongly preferred but not required; experience in hydraulic, pneumatic, mechanical, and industrial systems required.
• Strong electrical knowledge for this job is required under NFPA 70E electrical standard.
• Experienced in cutting and welding (MIG, TIG, wire, plasma) strongly preferred.
• Forklift experience preferred with the ability to achieve a forklift certification.
• Strong influencing skills with the ability to communicate verbally and in writing with all levels of the organization.
• Highly organized and detail-oriented with the ability to analyze data/facts/drawings to support valid conclusions and to solve practical problems. Ability to deal with a variety of concrete variables in situations where only limited standardization exists.
• Proficient with MS Office products and drafting software (SolidWorks and/or AutoCAD).
Field Service Technician 2 | P a g e
DISCLAIMER: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that
may be assigned.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to meet the physical requirements of the job: lift up to 50 lbs. 1/3 of the day and 75 lbs. less than 1/3 of the workday; using hands and reaching with hands/arms for over 2/3 of the workday.
• Standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling for over 2/3 of the workday.
• Distance vision (clear vision at 20 feet or more), peripheral vision, depth perception, and the ability to differentiate colors.
• Ability to work in a production environment that is not temperature controlled and occasionally in varying outdoor weather conditions.
• Ability to work in a loud noise environment.
• Valid driver’s license and clean driving record.
• Flexible travel up to 50%.
Universal Expectations
• Demonstrate commitment to high personal and professional ethical standards.
• Live out Prinsco values through Hard Work, Relationships, Humble Confidence, and Integrity.
• Be consistent with our mission: To care. To contribute. To solve.
• Build and maintain open, honest working relationships with others, set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Work safely in all tasks, with all required tools and equipment.
• Maintain good housekeeping, including a clean, organized, and safe work area.
• Wear all required PPE, complying with all safety regulations and procedures.