Manager - Quality Assurance/Quality Control - SATCOM Manufacturing

The Quality Manager leads and advances the Quality Management System across our North Texas (Kilgore, Plano, Irving) multi-campus manufacturing sites and the incumbent can be based in Kilgore or Plano.  This role ensures compliance with ISO 9000 standards and customer/regulatory requirements while driving operational quality performance as the organization scales production. The position operates with high visibility to senior leadership and directly influences customer satisfaction, operational execution, and production scalability.

This role requires both strategic leadership and hands-on execution, including customer-facing responsibilities, audit ownership, and structured Root Cause Corrective Action (RCCA) deployment.

Why This Role Matters

This position directly impacts operational performance, customer satisfaction, and the organization’s ability to scale production. The Quality Manager operates with senior leadership visibility and plays a critical role in strengthening quality systems, improving process discipline, and enabling sustainable growth.

Work Environment & Culture

• Fast-paced manufacturing environment transitioning from low-volume/high-mix to higher production scale
• Growing quality maturity with opportunity to shape processes and standards
• Significant change management as operational discipline increases
• Cross-functional collaboration with engineering, operations, and supply chain
• High leadership visibility and accountability for measurable outcomes

YOU WILL BE ACCOUNTABLE FOR:

Quality Systems & Compliance

• Maintain and improve the Quality Management System aligned with ISO 9000 standards
• Own full audit lifecycle (internal, customer, regulatory), including readiness, execution, and closure of findings

Operational Quality & RCCA

• Lead RCCA/CAPA activities to address internal and external quality issues
• Partner with operations across machining, welding, composites, assembly, integration, and testing
• Drive use of PFMEA, Control Plans, 8D, and SPC to improve process capability

Customer & Supplier Quality

• Serve as the primary quality representative to customers, including leading audits, business reviews, and high-visibility issue resolution
• Manage customer complaints with timely, data-driven responses
• Drive supplier corrective actions and monitor supplier performance

Data & Continuous Improvement

• Define and drive KPIs such as PPM, COPQ, yield, and audit performance to enable data-driven decision making
• Establish reporting cadence and dashboards to provide visibility to leadership and operations
• Use trend analysis to prioritize corrective actions and continuous improvement initiatives
• Support production scale-up through process standardization and variation reduction

Team Leadership

• Lead and develop a distributed team of Quality Engineers and Inspectors
• Build capability in structured problem solving and quality methodologies
• Promote accountability and continuous improvement culture

Scope

• Oversight for 3 campuses in Kilgore
• Direct leadership of Quality Engineers and Inspectors across sites
• Aerospace, Defense, and Communications manufacturing environment
• Approximately 20% domestic travel required

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE:

• Bachelor’s degree in Engineering, Quality, or related field (or equivalent experience)
• 5–10+ years of quality experience in aerospace, defense, or regulated manufacturing
• Prior leadership experience with direct reports
• Strong knowledge of ISO 9000 (AS9100 preferred)
• Experience leading customer and regulatory audits
• Demonstrated success with RCCA/CAPA and structured problem solving
• Ability to operate in both strategic and hands-on capacities

Preferred Qualifications

• Multi-site manufacturing experience
• Background in fabrication, composites, assembly, and test environments
• Proficiency with quality and analytics tools (Excel, Minitab, Power BI)
• Strong customer-facing communication skills

What Success Looks Like

• Positive audit outcomes with sustained certification compliance
• Reduction in defects, rework, and customer complaints
• Improved process consistency during production scale-up
• Engaged and capable quality team
• Data-driven decision making embedded in operations

First Year Focus

• Assess QMS effectiveness and audit readiness
• Standardize quality processes across locations
• Strengthen RCCA rigor and supplier quality performance
• Implement actionable KPIs and reporting cadence
• Drive measurable reductions in quality escapes
• Build scalable quality infrastructure aligned with growth

SHAPING THE FUTURE THROUGH INNOVATION AND DISCOVERY!

With a history spanning more than seven decades, Communications & Power Industries’ thousands of products have impacted people’s lives in numerous unseen ways every day. Our highly engineered products serve as the backbone of modern-day commercial and military communications systems, assist in diagnosing medical conditions, empower scientific discoveries and space exploration, and much more.

CPI is headquartered in Plano, Texas and is a global manufacturer of electronic components and subsystems. We have manufacturing locations in the United States, Canada, Europe, and Asia. With a heritage of technological excellence, our team serves customers in the communications, defense, medical, industrial, and scientific markets.

WHAT WE OFFER:

Whether you are a seasoned professional or just embarking on your career, CPI is an ideal place to expand your knowledge and expertise. We cultivate a healthy, dynamic, and team-oriented environment that empowers our employees to develop, create and deliver innovative, reliable technology solutions to power, connect, protect, and support a better tomorrow.

 We offer our employees an attractive compensation package with competitive salaries and comprehensive benefits, including health and wellness programs, career development, generous retirement savings plan with company match and more!

WHO WE ARE:

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.

CPI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.